Flowers Welling Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Welling

As a trusted local florist dedicated to serving households and businesses in Welling and nearby communities, we take pride in delivering only the freshest flowers. We guarantee that your flower arrangement will arrive fresh, vibrant, and exactly as you ordered. Every delivery is backed by our Fresh Flowers Guarantee, providing you peace of mind with every bouquet you send or receive.

Damaged-On-Arrival Policy

If your flowers or floral gifts from Flowers Welling arrive damaged or fail to meet our high-quality expectations, we are here to help. Please inspect your delivery as soon as possible upon arrival. Should you find any damage to the flowers or packaging, we kindly ask that you contact us promptly with details and, if possible, supporting photos to help us resolve the matter efficiently.

Freshness Window & Quality Promise

We are committed to delivering flowers that maintain their beauty and freshness for as long as possible. Our arrangements are guaranteed to look fresh for at least five days from the delivery date, provided they are cared for according to the instructions provided. If your flowers do not maintain their freshness within this window, or if you are dissatisfied with their quality, please reach out for support.

Refunds and Replacements

Your satisfaction is our top priority. Should you experience any issues such as receiving wilted, damaged, or incorrect arrangements, you can request a refund or a replacement. To initiate this process, please contact us within 48 hours of receiving your flowers. Our team will review your request and, if appropriate, arrange for a full refund or to send a new arrangement of equal value at the earliest convenient time. In some cases, we may request that the original flowers be returned, so we can better investigate the cause of the problem and improve our service.

How to Make a Complaint

We are always striving to exceed expectations, but should we fall short, your feedback is invaluable to us. If you have a complaint, whether about flower freshness, delivery service, or any aspect of your experience, please reach out to us as soon as possible. Provide your order information and details about the issue to help us resolve your concern quickly. All complaints are reviewed thoroughly, and we aim to respond and offer a resolution within two working days of receiving your communication.

Commitment to Local Service Excellence

As your neighbourhood florist in Welling, Flowers Welling is committed to bringing a personal, thoughtful touch to every interaction. We take our role in marking life's special moments seriously, serving both households and businesses across the area. If you ever have questions or concerns, or if you'd like guidance on flower care, our team is always here to offer friendly, professional support.

Contacting Flowers Welling

To start a return, refund, or complaint process, please use the contact form on our website, or visit us in store during opening hours. We appreciate your trust and look forward to assisting you promptly and courteously.