Welcome to the Flowers Welling online shop. These Terms and Conditions govern all purchases made through our e-commerce service, whether you are a private individual or a business ordering flower delivery in Welling or the surrounding areas. Please read these Terms & Conditions carefully as they set out your rights and obligations regarding orders, deliveries, payments, cancellations, liability, and the legal jurisdiction that applies to these services. By placing an order via our website, you indicate your acceptance of these Terms & Conditions in full.
Orders for flower arrangements and related products can be placed exclusively through our online platform. To ensure accuracy and timely delivery, please provide all necessary details carefully, including the recipient's full name, address, contact number, and any message you wish to include with your flowers.
Upon completing your order, you will receive an order acknowledgment on-screen and a confirmation email summarising your purchase. This confirmation does not constitute acceptance of your order, but only confirms receipt. Acceptance occurs when we dispatch your flowers for delivery, at which point a contract is formed between you and Flowers Welling.
Orders can be placed up to four weeks in advance; same-day delivery is subject to availability and must be received by the cut-off time displayed on our website. We reserve the right to refuse any order at our discretion, in which case you will be notified, and any payment made will be refunded promptly.
While we endeavour to ensure all products listed are available and pictured accurately, flowers and foliage are natural products and subject to seasonal availability. In circumstances where a specific flower or material is not available, we may substitute it with a similar variety or colour to maintain the overall style and value of your order. We will make reasonable attempts to contact you if major substitutions are necessary.
All product descriptions, images, and pricing are set out in good faith and may be subject to change without notice. We make every effort to display products accurately but cannot guarantee that colours and details will appear exactly the same on every device.
All prices displayed on our website are in Pound Sterling (GBP) and include Value Added Tax (VAT) where applicable, unless otherwise stated. Delivery charges, if applicable, are specified separately during the ordering process before you complete your purchase.
Payment must be made in full at the time of placing your order, using one of the secure online payment methods accepted on our website. We do not store your payment card details. In the rare event that an item is incorrectly priced due to a typographical or system error, we reserve the right to cancel your order and issue a full refund or seek your confirmation to proceed at the correct price.
We deliver to customers throughout Welling and the surrounding areas as specified on our website. Upon placing your order, you will select a delivery date. While we make every effort to deliver on your chosen date, exceptions may occur during peak periods, adverse weather, or circumstances beyond our control. In such cases, we will notify you as soon as reasonably practicable.
Our delivery times are between 8am and 7pm Monday to Saturday. Specific time slots can be requested but are not guaranteed. It is your responsibility to ensure that the recipient is available at the delivery address, or to specify a safe location or neighbour for delivery if the recipient is not home. We do not accept liability for loss or damage once flowers have been delivered as per your instructions or left in a nominated location.
Incorrect or incomplete addresses may result in delayed or failed deliveries. Please double-check all delivery details when placing your order. We are not liable for non-delivery due to incorrect delivery information supplied by you.
You may amend or cancel your order by contacting us as soon as possible. For standard orders, amendments and cancellations can only be made up to 24 hours before the scheduled delivery date. For same-day delivery, amendments and cancellations are not usually possible once your order is prepared or dispatched.
If you wish to cancel your order and are eligible for cancellation, you will receive a full refund using the original payment method. Custom or bespoke orders, including wedding and event flowers, may be subject to different cancellation terms which will be agreed upon separately at the time of quotation.
We reserve the right to cancel your order in cases of unavailability of flowers, inability to fulfil the delivery, suspected fraudulent activity, or other unforeseen circumstances. In all such cases, a full refund will be provided.
Due to the perishable nature of flowers, we do not accept returns except where products are received damaged or are not as described. If you are not satisfied with your order, please contact us within 24 hours of receipt, providing photographs and details of the issue. We will assess complaints promptly and, if necessary, offer a replacement or refund at our sole discretion. We may request the return of the original item in certain cases. Please note that wilting, bruising, or loss of freshness due to delayed collection after delivery are not grounds for return or refund.
To the fullest extent permitted by law, Flowers Welling shall not be liable for losses arising from:
Our total liability in respect of any order, regardless of cause, shall not exceed the value paid for that order. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, or any liability which cannot lawfully be excluded under UK law.
By placing an order with Flowers Welling, you warrant that you are at least 18 years of age and capable of entering into a binding contract. You agree to use our website and services only for lawful purposes and not to make speculative, false, or fraudulent orders. You further confirm that all details provided are accurate and complete at the time of ordering.
We process personal data in accordance with current UK Data Protection legislation. Your personal information (including name, address, delivery instructions, and payment information) will be used solely for the fulfilment of your order and to communicate with you regarding your purchase. We will not pass your personal data to third parties except as required to deliver your order or if required by law. You can review our full privacy policy on our website for more details.
All content on the Flowers Welling website, including product descriptions, images, graphics, logos, and text, is the property of Flowers Welling or its licensors. These may not be used, reproduced, or distributed without our prior written permission.
These Terms & Conditions and any disputes arising out of or connected to your use of this website or our service shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
We reserve the right to update or revise these Terms & Conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately. Continuing to use our website and services after changes are made constitutes your acceptance of the revised Terms & Conditions. It is your responsibility to check this page periodically for updates.
These Terms & Conditions apply to all customers ordering online flower delivery in Welling and surrounding areas as defined on our website. By proceeding with your order, you confirm acceptance of these terms regardless of your location within our delivery zones.
If you have any questions or require clarification regarding these Terms & Conditions, please use the contact form provided on our website and we will assist you promptly. Thank you for choosing Flowers Welling for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Welling, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Welling.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
